Heydlauff's Appliance, Inc.
Office Assistant
Full Time • Chelsea
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Office Administrator / Service Coordinator
Position Summary
We’re seeking a highly organized and customer-focused Office Administrator to support daily operations in a fast-paced service environment. This role serves as the first point of contact for customers, coordinates service scheduling, manages warranty claim submissions, and handles light accounting functions. The ideal candidate is detail-oriented, comfortable on the phone, and confident working with numbers and data.
Key Responsibilities:
Customer Service & Phone Support
Position Summary
We’re seeking a highly organized and customer-focused Office Administrator to support daily operations in a fast-paced service environment. This role serves as the first point of contact for customers, coordinates service scheduling, manages warranty claim submissions, and handles light accounting functions. The ideal candidate is detail-oriented, comfortable on the phone, and confident working with numbers and data.
Key Responsibilities:
Customer Service & Phone Support
- Answer inbound calls and assist customers with scheduling service appointments
- Coordinate technician schedules for efficiency and timeliness
- Provide clear information regarding service fees, policies, and availability
- Follow up with customers regarding appointment confirmations and updates
- Maintain a professional, friendly, and solution-focused phone presence
- Service Scheduling & Coordination
- Schedule and route service calls based on technician availability and location
- Update service management software with accurate call details
- Communicate changes or delays to customers and technicians
Warranty Claims Administration
- Submit warranty claims to manufacturers accurately and timely
- Track claim status and follow up as needed
- Maintain organized digital and/or physical warranty records
- Ensure supporting documentation is complete and compliant
Light Accounting & Data Entry
- Apply customer payments accurately to open invoices
- Prepare and record daily bank deposits
- Perform data entry related to service calls, billing, and collections
- Assist with invoice processing and account reconciliation
- Maintain accurate financial records and reports
Qualifications & Skills
Phone & Communication Skills
- Strong verbal communication skills with a professional and confident tone
- Comfortable handling high call volume
- Ability to de-escalate concerns and provide helpful solutions
- Clear and accurate information gathering
Administrative & Technical Skills
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Experience with service management or scheduling software preferred
- Accurate data entry skills with strong attention to detail
- Ability to prioritize and multitask in a busy office setting
Preferred Experience
- Customer service or call center background
Key Attributes
- Reliable and punctual
- Detail-oriented and highly organized
- Team-oriented with a positive attitude
- Able to maintain confidentiality with financial information
Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
(if you already have a resume on Indeed)
Or apply here.
Opportunity for Growth
If you want a managerial position in a fun environment, why not choose the retail industry? You can start off as a junior or associate manager of a store and work your way up to the top and be the manager. (Source: careeraddict.com)
Gain Skills You Can Use for the Rest of Your Life
71% of hiring managers say retail provides its employees with foundation skills and experiences that are transferable to other industries. (Source: nrffoundation.org)
Job Security
The Bureau of Labor Statistics indicates that the number of retail sales jobs is expected to grow by 17 percent between 2010 and 2020, which is in keeping with the average rate of growth for all other industries. That means job opportunities should continue to be plentiful. (Source: chron.com)